A key aspect of David Pflieger’s restructuring efforts with Air Pacific Ltd. and its subsidiary Pacific Sun has involved developing a new management team. He and his team worked to improve operational efficiency, notably enhancing on-time performance by 15 percent year-over-year. The company’s on-time flight record today is higher than that of competitors Jetstar and Virgin Australia.
Mr. Pflieger has also engaged with Air Pacific Ltd. in improving customer satisfaction through launch of a dedicated Guest Service Department. Areas of customer-service focus encompass employee training, website capacities, catering, mishandled baggage, and call center performance. A particular accomplishment has been the seamless transition to a new reservations system, avoiding costly operations interruption.
David Pflieger’s sustained efforts on behalf of Fiji’s national carrier have tied him closely to the community he serves. He notably fulfills a government-appointed as Chairman of Tourism Fiji, the nation’s official tourism board.